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Our legal framework protects your account and your money

When you open an account with mpbos, your data, your deposits, and your withdrawals are covered by clear terms we've written to be transparent and fair.

Account data protectedSecure payment processingClear dispute resolutionWithdrawal verification
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mpbos Our legal framework protects your account and your money
GET HELP NOW

Three ways to reach us about legal or account issues

When you have questions about your rights, your account data, or our terms, we've made it simple to get a direct answer. Our support team speaks English and is trained on every clause in our agreement. Contact us via live chat during lobby hours, email us with documentation, or call our Indonesia support line. We aim to respond to account and legal queries within 24 hours.

Team online

Live Chat

Open your account and tap Support in the lobby. Our team answers live-chat questions about account security, data rights, and term clarifications in real time.

Email Support

Send queries to our legal inbox with your account details and the issue. We respond within 24 hours with written confirmation and documentation links.

Indonesia Support Line

Call our Bandung-based support hub with account questions. Our team handles legal and policy issues in English and confirms resolutions in writing.

HOW WE PROTECT YOU

Data handling, security standards, and your control

Trust in our legal framework comes from real operational practices. We encrypt all account credentials and payment data using industry-standard protocols.

Data Encryption

All account credentials, payment details, and transaction records are encrypted end-to-end. Access is logged and monitored. Unauthorized access triggers automatic account suspension and alert.

Cookie Policy

We use session cookies to keep you logged in and remember your game preferences. Third-party cookies are blocked. You can disable cookies in your browser; you'll stay logged in via secure session tokens.

Account Verification

Before your first withdrawal, we verify your identity and deposit method. This protects your account from unauthorized access and complies with anti-fraud standards across Indonesia.

Data Retention

We keep your account data for the duration of your membership. After closure, we retain essential records for 7 years to satisfy audit and regulatory requirements, then delete them securely.

Contact Us About Your Data

You can request a copy of all data we hold about you, ask for corrections, or request deletion of non-critical information. Email us or use the Data Request form in your account settings.

Dispute Resolution

If you believe we've breached our terms or mishandled your account, you can file a dispute through support. We investigate within 7 business days and respond with a resolution in writing.

Six questions about your rights and our obligations

These are the legal and account-protection questions we hear most from players in Medan, Bandung and across Indonesia. Each answer covers your specific right, how we handle it, and how to request changes if you need them.

We securely retain your account and transaction history for 7 years after closure to comply with financial audits and local regulations. You can request deletion of non-essential personal information immediately; core data is kept for legal purposes only. Email us your account number and closure date to request a data export before deletion.

Yes. Log into your account, go to Settings > Account History, and download your full transaction record as a PDF. The export includes dates, amounts, payment methods, and status. You can also request this via support email within 24 hours if you've closed your account.

We verify that your withdrawal method matches your initial deposit method, your account email is current, and your account has no open disputes. For first withdrawals, we confirm your identity via document upload. Verification typically takes 2–4 hours. If something doesn't match, we contact you directly before declining.

Contact support with your account number and transaction ID within 30 days. We investigate within 7 business days, review logs and payment records, and respond in writing with findings. If we find an error, we correct it immediately. If you remain unsatisfied, you can escalate to our compliance team for final review.

Your access to games, live tables, and sportsbook markets depends on local law in your region. When you log in, the lobby shows only the games available where local law permits. If a game is grayed out, it's unavailable in your location. Contact support to confirm your regional eligibility.

Log into your account and go to Settings > Personal Information to update your name, email, or phone. For payment method changes or corrections to identity documents, email support with your current account details and the correction you need. We process updates within 24 hours and confirm the change in writing.

Yes, you can disable cookies in your browser settings. We'll keep you logged in using secure session tokens instead. No game features are lost. Third-party tracking cookies are already blocked. Clearing your cache won't log you out if you have an active session; just log back in normally.

Related Pages

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