Reference

Terms & Conditions that protect you and us

When you open an account at mpbos, you're agreeing to a set of rules designed to keep your wallet safe, your gameplay fair and your withdrawals clear.

Account access rulesWithdrawal verificationDispute resolution
mpbos Terms & Conditions that protect you and us
GET CLARITY FAST

How to reach us about the Terms

Team online

Live chat

Open the chat window in the lobby between 09:00 and 23:00 Jakarta time, seven days a week. Our team answers questions about account rules, deposit holds and withdrawal timelines within minutes.

Email support

Send queries to [email protected]. We reply within 24 hours on weekdays. Use this channel for formal account disputes, data access requests or complaints about Terms enforcement.

In-app help

Navigate to Settings > Account > Terms in the mpbos app and tap the Help button. You'll see quick answers about account suspension, bonus conditions and what the platform can and cannot do.

HOW WE PROTECT YOU

Data, security and your rights under our agreement

Data handling

Your name, email, phone and payment details are encrypted at rest and in transit. We use them only to process deposits, withdrawals, verify your identity and communicate account updates. We never sell your data to third parties.

Cookie and tracking

We use session cookies to keep you logged in and analytical cookies to track which games you play so we can improve the lobby. You can disable non-essential cookies in Settings > Privacy without losing account access.

Account security

Set a strong password at signup. Enable two-factor authentication in Security Settings using an authenticator app. If you suspect unauthorised access, contact support immediately and we'll freeze your account pending investigation.

Data retention

We keep your account data for seven years after closure for regulatory and dispute purposes. Game history and transaction records are available in your Account > History tab for the past 24 months.

Rights requests

You have the right to download your data, request corrections and ask for erasure where local law permits. Submit these requests via [email protected]. We respond within 30 days and will guide you through any limitations.

Dispute escalation

If you disagree with a payout decision or believe we've breached the Terms, file a complaint with our support team. We'll investigate within 14 days. If unresolved, you may pursue the matter through local dispute channels where applicable.

Frequently asked questions about Terms & Conditions

Minor breaches such as sharing your login may result in a warning. Serious violations like using stolen payment details or attempting fraud trigger account suspension and permanent closure. We'll notify you of the reason and any action taken. You may appeal within 30 days of notification.

We can update the Terms, but only with 14 days' written notice to your registered email. Changes take effect on the date we specify. If you don't accept them, you must close your account before the new date. Continued play means you've accepted the update.

You are responsible for keeping your password confidential. If you forget it, use the Recovery link on the login page. We'll send a reset code to your email. If you cannot access your email, contact support with proof of identity and we'll help you regain access.

Deposits usually clear within one minute. If yours hasn't appeared after 10 minutes, check your bank statement to confirm the payment was sent. If it shows as deducted but your mpbos wallet is empty, contact support with your transaction ID and we'll investigate within 24 hours.

Withdrawals are processed within 24 hours on weekdays once verified. The money then takes 1–3 business days to reach your DANA, OVO, GoPay or QRIS account depending on your bank. Weekend requests are queued and processed on the next business day.

No. One person, one account. If we discover duplicates linked to the same identity, phone number or payment method, we'll close all accounts and forfeit any balance. This protects you and other players from fraud and collusion.

Log in, go to Settings > Account > Close Account and confirm. Your account will be deactivated immediately. Any remaining balance must be withdrawn beforehand. After closure, you cannot reopen the same account, but you may apply for a new one after 30 days if you meet all eligibility criteria.