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How mpbos Protects Your Privacy

When you open an account with us, your personal information and payment details are handled with strict security protocols.

Account data encryptionSecure payment processingYour control over settings
Explore the Lobby Read FAQ
mpbos How mpbos Protects Your Privacy
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat Support

Our support agents in Indonesia are available 24/7 via the chat widget on your account dashboard. You can ask questions about your data, request account changes, or report privacy concerns in real time.

Email Support

Send privacy requests or account-data inquiries to our support inbox. We typically respond within 24 hours and can help you access, update, or delete your personal information where applicable.

Account Settings

Update your email, phone, or communication preferences directly in your account settings under Security & Privacy. Changes take effect immediately and we'll log the update for your records.

SECURITY & TRANSPARENCY

How We Handle Your Information

Data Encryption

All personal and payment data is transmitted using industry-standard SSL encryption. When you deposit via DANA, OVO, GoPay or QRIS, your transaction details are encrypted end-to-end before reaching our payment processors.

Secure Login

Your account is protected by password authentication. We recommend using a strong, unique password and enabling two-factor verification if available. Your login history is tracked and visible to you anytime.

Cookie & Tracking Use

We use cookies to remember your preferences, keep you logged in, and understand how you navigate the lobby. You can adjust cookie settings in your browser; some features may be limited if cookies are disabled.

Data Retention

Account data is retained for as long as your account is active, plus a period required by local law. Deleted accounts are purged from active systems within 30 days, though backup records may be kept for compliance.

Third-Party Sharing

We share payment data only with our payment processors and where local law requires it. Game providers and analytics partners may receive anonymised usage data but never your personal identity or payment information.

Your Data Rights

You can request a copy of your personal data, update your details, or ask for account deletion by contacting our support team. Requests are processed within 14 days depending on local law and account status.

Frequently Asked About Our Privacy Policy

We collect your name, email, phone number, date of birth, and address to verify your identity and comply with local law. Payment details — linked to DANA, OVO, GoPay or QRIS — are captured at deposit and stored securely. We ask for this information only to keep your account safe and process withdrawals reliably.

Once you close your account, we delete active records within 30 days. However, backup copies and transaction logs required by local regulations may be retained for a longer period. You can request a final data export before closure if needed.

Yes. Open your account settings, navigate to Privacy & Data, and select Download My Data. Alternatively, contact our support team via live chat and request a data export. We'll prepare your file within 7 business days and send it securely.

No. We do not sell your personal or payment data to third parties. Your information is shared only with payment processors, game providers and where local law requires it. We keep your privacy as a core commitment.

All payment transactions use SSL encryption and are processed by secure payment gateways. Your card or wallet details are tokenised, meaning they are converted into a secure code. The actual details are never stored in readable form on our servers.

Log into your account, go to Account Settings, and update your email, phone, or address directly. For deletion requests, contact support and specify what data you wish to remove. We'll process changes within 24 hours where local law permits.

Yes, we use cookies to keep you logged in, remember preferences, and analyse lobby behaviour. You can manage cookies in your browser settings. Disabling them may affect login persistence and some features, but core functions like deposits and withdrawals will still work.

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